Is the Wellness Pass program changing? What will happen to the points I've earned?
On October 1, 2023, our Wellness Pass rewards program will become Friends of Kriser’s – a new loyalty program that rewards you for all the ways you care for your best friend.
As a current Wellness Pass member, you’ll be automatically enrolled in our new Friends of Kriser’s loyalty program on October 1, 2023, so you can continue earning rewards without missing a beat.
You’ll keep earning Wellness Pass rewards through September 30, 2023. During the first week of October 2023, you’ll receive your final Wellness Pass reward based on purchases made through September 30, 2023. You’ll be issued a reward for all earned points (5% back for every dollar spent on products and services), even if you’ve earned less than the typical 200 point minimum.
If you haven't yet earned three $50 food vouchers in 2023, you’ll be issued a prorated food voucher based on your year-to-date (YTD) point balance. For example, if you have a YTD balance of 255 points (meaning you’ve earned 42.5% of the 600 points needed for a $50 food voucher), you’ll be issued a food voucher worth $21.25 (which is 42.5% of $50).
Rewards will be valid for 45 days after the date they are issued.
What is Wellness Pass?
Wellness Pass is our FREE rewards program, which offers unprecedented benefits to members including free bags of food and 5% back in rewards all year long on everything you buy.
Is Wellness Pass free?
Yes, it’s free to join and participate in Wellness Pass.
How does Wellness Pass work?
Enrolled members earn 1 point per dollar spent on all products and services (a few exclusions apply, see below). For every 200 points you reach, you will receive a $10 reward voucher via email to be used on a future purchase of your choice. Once you reach 600 points in a calendar year, you will receive a $50 voucher for free food instead of the usual $10 reward at that point threshold. Maximum of three free food vouchers per calendar year and points accumulated to a free bag will reset at the end of the calendar year.
Members will receive rewards based on 200-point increments as laid out in the following example:
Month 1: Member earns 200 points = $10 reward voucher
Month 2: Member earns 200 points = $10 reward voucher
Month 3: Member earns 200 points (totaling 600 points) = Free bag unlocked ($50 free food voucher)
Can my free bag vouchers be used on any food brand?
Yes! Free food vouchers can be used on the pet food of your choice (any brand, any type of food including bags, cans, cases, wet, raw, freeze-dried, frozen – the choice is yours!).
I’m not a current loyalty program member. How do I join?
The program is FREE of charge to join. To enroll, fill out the online enrollment form or ask an in-store Team Member to sign you up. You’ll need to provide your first name, last name, phone number and one unique valid email address. Your email address will be used to ensure you get points for your purchases, and all reward vouchers will be sent to you at that email address.
Do I earn points for grooming and self-wash?
Yes, you earn points for grooming, as well as self-wash. Services vary by location.
Do I earn points for both my online and in-store purchases?
Yes, you earn points on all purchases in-store and online made after enrollment as long as you provide the email address that was used when signing up for your rewards membership during checkout. You can also earn points at any store location. Check the store locations page to discover all of our locations. Additionally, you earn points for all buy online, pick up in store orders, curbside pickup purchases and same day delivery purchases.
Are there any items that do not earn points?
There are a few items that are not considered a qualifying purchase and therefore will not earn points. Those items are gift cards, shopping bags, donations, tips, tax, shipping and the purchase amount made with a reward voucher or free food voucher. Employee transactions do not earn points. Also, no purchases prior to a member’s enrollment in the rewards program will receive points.
Do my points expire?
Points will expire after 13 months of member inactivity. Member activity is defined as a purchase, return, or customer service adjustment. Point accumulation for Free Bag vouchers will be reset at the end of each calendar year. A calendar year is defined as transactions between January 1 and December 31. Reward vouchers and free food vouchers expire 45 days after issuance.
I made a purchase but didn’t get points, can you add that purchase to my account?
You may contact Rewards Customer Service at 866-368-0727 or email firstname.lastname@example.org to submit transaction receipts in order to get missing points posted to your account.
How do I get my reward vouchers and free bags?
All rewards are sent via email. If your point balance at the end of the month is 200 or more, a reward voucher will be emailed to you automatically by the 15th of the following month. (For example, if you reached 200 points in May, you will be emailed a $10 reward voucher by the 15th of June). If your cumulative point balance for the calendar year has reached 600, a $50 free food voucher will be emailed to you automatically by the 15th of the following month instead of the usual $10 reward.
Do rewards need to be activated?
Effective January 1, 2023, Promotional Rewards such as offers to earn extra bonuses may be subject to activation via a click-to-activate email or through online activation.
How much can I earn in reward vouchers and free bags?
For every 200 points earned, you receive a $10 reward voucher. A maximum of $150 in rewards will be issued each month and any remaining points will carry over to the next month. For every 600 points earned in a calendar year, you receive a $50 voucher for free food instead of the normal $10 reward voucher at that point threshold. Maximum of three free food vouchers per calendar year.
If I don’t earn a reward voucher, do my points carry over to the next month?
Yes, point balances carry over into the next month. However, if you do not shop within 13 months your points will expire. Point accumulation for Free Bag vouchers will be reset at the end of each calendar year. A calendar year is defined as transactions between January 1 and December 31.
How do I use a reward voucher or free bag voucher?
You can redeem your rewards in-store or online. To redeem in store, show your voucher to the Team Member or ask them to look it up in the system for you. To redeem online, enter the voucher number in the “Promo code, reward voucher or gift card” field on the checkout page. Please note, however, that rewards cannot be used for Autoship orders at this time.
Can I redeem a reward voucher or a free bag voucher on an Autoship order?
Sorry, not at this time.
Can I redeem a reward voucher and a free bag voucher on the same purchase?
Yes, you can redeem both in the same purchase.
Do my reward vouchers or free bag vouchers expire?
Vouchers will expire 45 days from the date they are issued. See expiration date listed on the voucher or ask a Team Member for assistance.
Do I have to use the entire amount of the reward in a single purchase?
No, you can redeem your vouchers across several purchases if you’d like. For example, if you have a $20 reward voucher and make a purchase for $14.76, your reward voucher would have a residual value of $5.24 that can be used on a future purchase prior to the voucher’s expiration date.
What happens if I reach the maximum of three free bags per calendar year?
If you reach the maximum of three free food vouchers per calendar year, then you resume your regular earning ($10 reward voucher for every 200 points).
How do I contact customer service?
For rewards-related questions, please call 866-368-0727. Rewards Customer Service hours are Monday-Friday from 8 am to 8 pm CT. You can also email us at email@example.com.
How do I cancel my rewards membership?
Call Rewards Customer Service at 866-368-0727 to cancel your rewards membership. Cancellation may take 10 business days to finalize.
I have two accounts; can they be combined into one?
Yes, we can combine your multiple accounts if both accounts belong to you. We will need you to verify the phone number and email address associated with each, as well as other information. Call Rewards Customer Service at 866-368-0727 to combine accounts.