“WE love talking about this stuff.
Ask us a question and see for yourself.”
– Brad Kriser
Here are some questions people often ask
if we missed something or have another question, you can email us at firstname.lastname@example.org.
We accept returns of the following products within 30 days of purchase and accompanied by the original receipt:
All sales are final for the following items: opened treats, toys, bones and chews, frozen treats and bones, and bakery goods. We also cannot accept returns of open canned food, supplements or marked down clearance items.
Returns may be made at any Kriser's location, and the return will be made in the original form of payment. Refunds for returns without a receipt will be issues via a store credit that can be used for any purchase of goods or service at any Kriser's location. These credits do not expire, but cannot be replaced if lost or stolen.
Kriser’s Approved means:
* Foods free of corn, wheat, soy or by-products
* Gentle, natural grooming products and services
* Treats, supplements and supplies from trusted brands that follow our strict guidelines for safe and healthy products.
Please send us an email at email@example.com and our team will check out what you have to offer!
We offer a wide array of services for both dogs and cats. Check out our Grooming section for more information, and to meet the groomers at your local Kriser’s store.
We are looking for new pack members for our growing company. Visit the Join Our Team section for more information on current openings. The job listings are best seen using a desktop, laptop or tablet. If you're on a mobile phone, please visit our site from a computer to best see job opportunities.
Unless otherwise stated, Kriser's coupons are not valid on Orijen or Acana products, grooming services, gift cards or Instacart purchases. Coupon must be presented and the discount is taken at the register. Coupon must be surrendered after use. Valid in-store on in-stock merchandise only. Offer may not be combined with any other offer in the same transaction.
Yes, we do. We have a large variety of grain-free and whole meat treat options - including novel proteins like venison, rabbit and kangaroo - for even the pickiest pup.
We carry some basic maintenance supplies, like shampoos, conditioners, detanglers, combs, brushes and nail clippers. We’re also happy to book a grooming appointment for your furry family member, whether it’s a basic bath and brush or a more complete grooming experience. Meet our groomers on the Grooming page of our site.
Kriser's acquired Wylie Wagg stores in November 2016. In early 2017, these five locations will transition into Kriser’s stores, with new signage and changes to product selection. We’re confident that former Wylie Wagg customers will continue to get the great service they are accustomed to, from the same faces who are now part of the Kriser’s Pack.
You can read more about this in our blog post "When Pet Loving Families Unite".
As we transition to be a part of the Kriser's family, we will be making some product offering changes. If the particular product is from a brand are still carrying – for example a Natural Balance sku that we have stopped carrying – you should be able to special order it. If the item request is NOT part of a brand we are carrying going forward, unfortunately we will not be able to special order it any longer.
Brad Kriser and his team have spent 10 years assessing exactly which brands we want to carry that meet our "Kriser's Approved" standard - meaning that they are:
We try to focus on brands that aren’t in big box from companies we trust and believe in. In a constrained space, we simply can’t carry everything, but this is Brad’s choice for a curated set of products that is the best for the pets.
The changes enable us to free up around to bring in a more well-rounded set of products – including supplements, grooming products and a wider array of toys, treats and accessories that we think you will enjoy. If you are missing a specific item, come in to speak with a Pack Member and they can make an appropriate suggestion that makes sense for your pet's needs.
We’re unveiling the whole new line up starting on January 29th 2017.
While there may be some changes, every Kriser’s location is a store that our customers – both two and four legged – like to shop in. It will always be clean, beautiful, warm and friendly, and never a typical pet store. The staff will continue to be helpful and knowledgeable and work tirelessly to keep your furry friends happy and healthy. The store may not look exactly the same, but it will still be the same awesome service that you're accustomed to!
We’re currently working with the various Kriser’s Approved brands to ensure that we can have a smooth transition.
We will be continuing frequent buyer programs for ACANA/ORIJEN, Annamaet, Canidae, Fromm, Fussie Cat, Go!/Now (select skus staying), Grandma Lucy’s, Honest Kitchen, Horizon, Natural Balance, Open Farm, Primal, Sammy Snacks/Ancestry, Steve’s, Verus, Wellness, Zignature and Ziwi Peak.
We will be discontinuing frequent buyer programs for Aunt Jeni's, Blue Buffalo, Canine Caviar, Lotus, Nature's Variety, and Nutri-Source/PureVita.
Not at the time of the order, however if you want to bring UPCs and receipts in at a later visit, we can attach them to your Frequent Buyer Program at that time.
Instacart orders are handled entirely through their platform, so if you have a question, need to make a change, or have an issue with what was delivered you need to contact their Customer Happiness Team. If you need to make a return on an Instacart purchase, that will also be handled through Instacart.
Their Customer Happiness Team can be reached at (888)-246-7822, or email firstname.lastname@example.org.
Additional information can be found at https://www.instacart.com/help